At Advantage Care, we take the privacy of our clients seriously. We understand that your personal information is sensitive and needs to be protected. This privacy policy sets out how we collect, use, and protect your personal information in compliance with the Australian Privacy Principles.

What Information Do We Collect?

We collect personal information that is necessary to provide services to our clients. This includes but is not limited to:

• Name, date of birth, and contact details
• NDIS number
• Medical information
• Information about your living situation
• Other information relevant to the services we provide

How Do We Collect Information?

We collect personal information in several ways, including:

• Directly from you or your authorized representative
• From other health professionals and service providers involved in your care
• From publicly available sources
• From our website and social media channels

How Do We Use Your Information?

We use your personal information to provide services to you, including:

• Creating and maintaining a record of your services and care plan
• Contacting you about your services
• Providing information about other services that may be of interest to you
• Managing payments and billing

We may also use your personal information for quality assurance purposes and to comply with legal and regulatory requirements.

How Do We Protect Your Information?

We take reasonable steps to protect your personal information from unauthorized access, disclosure, and misuse. We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Access to Your Information

You have the right to access and correct your personal information held by Advantage Care. If you wish to access or correct your personal information, please contact us using the details below.

Contact Us

If you have any questions or concerns about our privacy policy, or if you wish to access or correct your personal information, please contact us at:

Phone: 1800 976 151 Email: management@advantage-care.com.au

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy from time to time. Any changes will be posted on our website, and your continued use of our services following any changes indicates your acceptance of the changes.